Emotional Intelligence for Aviation Leaders and Managers

Emotional intelligence competencies are essential for emotional regulation and effective relationships and play a critical role in effective decision making especially under pressure.

This course is intended for professionals in the aviation industry who hold a leadership position with a special focus on pilots. It will create a clear understanding of emotional intelligence and the associated competencies applied to aviation.

Emotional intelligence consists of the ability to identify, understand, use, and manage emotions in oneself and others. It is widely considered a critical intelligence for people in positions of leadership especially in roles that involve high levels of decision making and problem solving.

This course delves into some essential emotional intelligence competencies such as emotional regulation in high pressure situations, assertiveness in conflict scenarios, and the ability to take another person’s perspective in negotiating for agreement.

Emotional intelligence, specifically the capacity for emotional regulation is considered crucial for effective teamwork which is essential in the aviation industry. Good working relationships based on trust and collaboration are fundamental to effective teamwork which is critical for smooth operations and ultimately for passenger safety.

Target Audience

Pilots, cabin crew, leaders in the aviation industry

Learning Experience

Virtual Classroom on ZOOM over 1 day.


Next session: 10th July 2024

Contact support@raven.aero for pre-bookings.

This course will be be organised with minimum of 4 participants. Displayed price is per person.

Learning Objectives

  • Participants will gain a thorough conceptual understanding of emotional intelligence and its application and relevance to the aviation industry. 
  • Participants will learn about the essential skills related to emotional intelligence and how these skills may be applied directly to various aviation scenarios.
  • The course will provide participants with the opportunity to develop competencies in two fundamental areas of emotional intelligence – the intrapersonal dimension and the interpersonal dimension. Specifically, the course focuses on emotional self-awareness, emotional self-regulation, giving feedback with empathy and asserting one’s authority in a calm and professional manner.

About Instructor

Patrick Psaila

Patrick Psaila is a warranted psychologist, training consultant and coach with 25 years of experience working with organisations. His area of specialisation is in personal and professional development for managers and leaders across organisations, with a particular interest in leadership and emotional intelligence. Over the years he has designed and delivered customised training and development programmes for hundreds of cross-industry organisations including aviation companies. He has also coached and mentored leaders at all levels in various businesses. In 2015 he founded PsyPotential, a company specialising in work psychology and human factors in leadership. Patrick regards PsyPotential as a mission to humanise the workplace and build leaders that will shape a better future for organisations. He leads a small but powerful team of professionals with a value driven business ethos who benchmark their success through the positive impact they have on people.

1 Course

Not Enrolled

Course Includes

  • 2 Lessons
  • 12 Waypoints